Op12 takes every member's privacy seriously. This Privacy Policy clearly explains the types of data we collect, how we use it, who can access it, and your rights as an op12 member in Malaysia. All our data handling fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core data protection principles we uphold every day at op12
All personal data and financial transactions of op12 members are protected by international banking-grade 256-bit SSL encryption, ensuring your information remains unreadable to any unauthorised party during transmission.
Op12 operates in full compliance with the Malaysia Personal Data Protection Act 2010 (PDPA). Every aspect of member data collection, processing, and storage is conducted in accordance with applicable local legal requirements.
Op12 has never sold, rented or shared members' personal data with any third party for marketing or commercial purposes, and never will — without the explicit consent of the member concerned. Your data belongs to you.
Op12 member data is stored on servers protected by multiple layers of physical and digital security controls. Access to the member database is restricted to authorised personnel only and is subject to regular audits.
Every op12 member has the full right to access their personal data held by the platform, request corrections to any inaccurate information, and, in certain circumstances, request that the data be deleted.
Op12 members have full control over the marketing communications they receive. You may opt out of promotional emails or notifications at any time through your account settings, with no conditions attached.
Important Note: This Privacy Policy forms part of the agreement between you ("Member") and op12 ("Platform"). By registering an account or using any service on op12.my, you are deemed to have read and fully agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the op12 platform and contact us to close your account.
Op12 is a digital casino entertainment platform operating in Malaysia and serving members nationwide. We understand that trust is the foundation of our relationship with every member, and the protection of personal data is an essential part of that trust.
This Privacy Policy sets out transparently and clearly how op12 collects, uses, stores, protects and, in certain circumstances, discloses members' personal data. It also explains the rights you hold in relation to your personal data and how to exercise them.
Op12 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of how it handles members' personal data. We take our role as a "Data Processor" very seriously and ensure that all op12 staff with access to member data are properly trained on their responsibilities under applicable Malaysian law.
If you have any questions about this Privacy Policy or how op12 handles your personal data, please contact our support team at [email protected] at any time.
Op12 collects various types of personal data necessary to operate the platform and deliver quality services to members. The categories of data we collect are as follows:
Op12 only collects data that is genuinely necessary to operate the platform and comply with applicable legal requirements. We do not collect excessive or irrelevant data beyond the scope of the services we provide.
Op12 collects members' personal data through a variety of channels. It is important that you understand when and how data is collected so you can make informed decisions about your use of our platform.
Op12 uses members' personal data only for legitimate and necessary purposes. The following are the primary purposes for which that data is used:
op12's Assurance: Your personal data will not be used for any purpose other than those stated above without your prior consent. op12 does not use member data to make automated decisions that could materially affect your rights or interests without appropriate human review.
Op12 does not sell, rent or share members' personal data for commercial purposes with any external party. However, in the course of legitimate platform operations, there are certain situations where op12 needs to share data with specific third parties:
In all of the above cases, op12 ensures that third parties receiving member data are bound by data protection obligations just as stringent as those imposed by op12 itself. We do not permit third parties to use member data for any purpose other than those specifically authorised by op12.
Protecting members' personal data is a top priority at op12. We continuously invest in security infrastructure and industry best practices to ensure your data is always safeguarded against unauthorised access, loss, or accidental disclosure.
Shared Responsibility: While op12 takes all reasonable steps to protect your data, account security also depends on your own actions. Make sure you use a strong and unique password for your op12 account, never share your login credentials with anyone, and notify us immediately if you suspect any unauthorised access to your account.
Op12 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit op12.my. They help our platform run more smoothly and allow us to deliver a more personalised experience to each member.
The types of cookies used by op12 are:
You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the op12 platform and your gaming experience. For more information on managing cookies, please refer to your web browser's help documentation.
Op12 retains members' personal data for as long as necessary to fulfil the original purpose for which it was collected, or for as long as required under applicable Malaysian law — whichever is longer.
Once the relevant retention period has expired, op12 will securely delete or destroy personal data using appropriate methods to ensure it cannot be recovered or accessed by any party after deletion.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an op12 member have important rights regarding your personal data. op12 is committed to respecting and facilitating the exercise of these rights:
Data protection rights held by every op12 member under Malaysian law
You have the right to request a copy of the personal data that op12 holds about you. op12 will process this request within a reasonable timeframe.
If the personal data that op12 holds about you is inaccurate or out of date, you have the right to request that it be corrected.
In certain circumstances, you may request the deletion of your personal data from op12's systems, subject to any legal obligations that may require us to retain specific records.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. op12 will honour such requests immediately.
You have the right to receive the personal data you have provided to op12 in a machine-readable format and to transfer it to another data controller where applicable.
To exercise any of the above rights, contact op12 by email at [email protected], clearly stating your request. We will respond within 14 business days.
The op12 platform is strictly for individuals aged 18 and above. op12 does not intentionally collect or process personal data of anyone under the age of 18. This is an absolute commitment with no exceptions.
Op12 employs an age verification system during the registration process and reserves the right to request identity verification documents at any time to confirm that members meet the minimum age requirement. Should op12 determine that an account was registered by an individual under the age of 18, the account will be closed immediately and any remaining balance will be processed in accordance with the appropriate procedures.
If you are a parent or guardian and believe your child has registered an account on op12 without your knowledge or consent, please contact us immediately at [email protected] so we can take the appropriate action without delay.
The op12.my platform may contain links or references to third-party websites in certain contexts. op12 is not responsible for the privacy practices or content of such third-party sites, and this Privacy Policy does not apply to any website outside of op12's control.
We encourage members to read the privacy policy of any third-party website you visit, especially before providing them with any personal information. Your safety and privacy on external sites are entirely outside the control and responsibility of op12.
Op12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, updated Malaysian legal requirements, or improvements to our data protection practices. Any amendments will be published on this page along with a revised effective date.
For material changes that could significantly affect your privacy rights, op12 will endeavour to notify you in advance via an in-platform notification or an email to the address registered on your account. Your continued use of the op12 platform after any policy changes are published will be deemed as acceptance of the updated policy.
We encourage you to review this Privacy Policy page periodically to stay informed about how op12 protects your personal data. If you do not agree with any changes made, please contact us at [email protected] to discuss the options available to you.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way op12 handles your personal data, please do not hesitate to get in touch. op12's data protection team is ready to assist you:
Send your privacy inquiry to [email protected]. Please include "Privacy Inquiry" in your email subject line to help us respond more quickly.
For urgent privacy enquiries or guidance on exercising your rights, use the 24/7 Live Chat function available at op12.my.
Op12 is committed to responding to all privacy-related enquiries within 14 business days. For more formal complaints, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has been handled improperly.
For many Malaysians, the decision to join an online casino platform is not one made lightly. Beyond ensuring that the platform is secure and fair in its games, the confidence that your personal data will be fully protected is equally important. This is why op12 has made privacy protection one of the core priorities of our platform from the very first day of operations.
We understand that when you register for an op12 account and share information such as your phone number, bank details or digital wallet numbers like Touch 'n Go and GrabPay, you are placing a great deal of trust in us. We do not take that trust lightly. Every technical decision we make — from how we store passwords to how we process DuitNow transactions — is guided by one core principle: member data belongs to the member, and it is our responsibility to protect it.
Best-in-class data protection isn't something op12 does simply because the law requires it — though we do comply fully with Malaysia's PDPA. We do it because we believe a platform that genuinely respects its members' privacy is a better platform all round. Players who enjoy op12 knowing their data is safe are happier, more loyal, and far more likely to get the most out of their gaming experience.
Register Your op12 Account with ConfidenceThe same 256-bit SSL trusted by Maybank, CIMB, and Malaysia's leading banks safeguards every piece of data that passes through the op12 platform.
Op12 fully complies with all provisions of the Malaysia Personal Data Protection Act 2010, ensuring your rights as a data subject are protected in accordance with local law.
Op12 has never sold or rented members' personal data to any third party for commercial or marketing purposes, and never will.
You have the right to access, correct, or request deletion of your data at any time. Your privacy is in your own hands at op12.
The questions Malaysian members ask most frequently about privacy at op12
Other official documents related to privacy and security at op12
Learn more about op12 — who we are, our mission and our commitment to Malaysian players.
Learn MoreRead the full op12 user agreement, including terms on membership, deposits, withdrawals, and bonuses.
Read MoreLearn about the responsible gaming tools and support resources op12 provides for members in Malaysia.
Read MoreFind answers to the questions op12 members ask most frequently about every aspect of the platform.
View FAQNow that you understand how op12 protects your privacy, you can register and play with complete confidence. op12 ensures your personal data is fully protected in accordance with Malaysia's PDPA, while delivering the country's best digital casino experience.